Processing Time

• Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
• During peak seasons or promotional periods, processing may take up to 3 business days.

Shipping Methods & Estimated Delivery (Domestic – within USA)

• Standard Shipping (Default): 5-7 business days after processing.
• Expedited Shipping: 2-3 business days after processing.
• Express Shipping: 1 business day after processing (available for select regions).

Shipping Methods & Estimated Delivery (International)

• Standard International: 10-20 business days after processing.
• Express International: 5-10 business days after processing.
• Please note: International delivery times can vary significantly due to customs processing in the destination country.
• Customers are responsible for any customs duties, taxes, or import fees levied by their country.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order, selected shipping method, and destination.
• We occasionally offer free shipping promotions; please check our homepage for current offers.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your order’s progress by clicking the link in the email or by visiting the “Order Status” section on our website.

Delivery Issues

• If your tracking information shows “delivered” but you have not received your package, please check around your property, with neighbors, or your local post office.
• If your order is damaged or lost in transit, please contact our Customer Service team within 7 business days of the expected delivery date.