Accessibility Statement

We believe a beautiful home should be open to everyone. That is why we work to make our store easy to browse, understand and shop for every visitor, whatever their abilities or devices.

AA

WCAG 2.1

Our target level of conformance with the Web Content Accessibility Guidelines.

4.5:1

Text Contrast

Minimum colour contrast we aim for between body text and its background.

200%

Text Resize

Pages stay readable and usable when text is enlarged up to twice its size.

2 days

Response Time

How quickly we aim to reply to any accessibility feedback we receive.

Our commitment

We are committed to providing a website that is accessible to the widest possible audience, including people who use assistive technologies such as screen readers, magnifiers or voice control. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA and review our site regularly to keep improving.

What we do

To make shopping easier for everyone, we take the following measures:

  • Keyboard navigation: menus, product pages, the cart and checkout can be used without a mouse.
  • Clear structure: pages use logical headings, landmarks and descriptive link text.
  • Alternative text: meaningful images include text descriptions for screen reader users.
  • Readable design: we choose colours, font sizes and spacing that remain legible on all devices.
  • Responsive layout: the store adapts to desktops, tablets and phones, in portrait and landscape.

Compatibility

Our website is designed to work with the latest versions of major browsers, including Chrome, Safari, Firefox and Edge, and with popular assistive technologies such as VoiceOver, TalkBack and NVDA.

Known limitations

Despite our efforts, some parts of the site may not yet be fully accessible. For example, certain third-party content such as embedded videos, payment forms or older product images may not meet every guideline. We are working with our partners to improve these areas.

Feedback and support

If you have difficulty using any part of our website, or you have suggestions on how we can improve, please let us know. Tell us the page you were on and the problem you faced, and we will reply within two business days.

This statement was last updated on October 2, 2026.