Popular Questions
Yes we do. This service will incur additional international charges. Please refer to our Delivery and Returns policy for more information for charges to countries worldwide.
It is 100% safe to shop with london-supplements.co.uk. Once you have picked your products and entered your details you are passed on to Sage Pay secure server page to enter payment details. These details are immediately encrypted and processed. We do not manually process card details through a terminal or store card details on a server. We believe our system to be of the very latest method to date.
It’s easy, find the supplements you require and click add to basket. Click on View cart / Checkout, this will lead you to the shopping cart. Once you have entered your personal details you will be required to enter a user name of your choice and a password. This can be used later to check past buying history or dispatch status. For future purchases you will be able to simply log on and pay for your goods in 3 simple stages making checkout much simple and quick.
Yes you can, most of the customers takes advantage of this. Alternatively you can request on the shopping cart for your supplements to be left safe with a neighbour. Yes all items do have to be signed for.
Product Questions
Most of our products should be generally safe for pregnant or breastfeeding women. However, we strongly advise that you speak to your doctor or healthcare professional about the specific product before using it if you are pregnant/breastfeeding.
Yes, all our products are third-party lab tested for heavy metals to ensure optimum safety and quality.
All products you receive should have a shelf life of at least 3 months, however, do contact us if you are unsatisfied with the shelf life of your product. Check thelabel to see the best before date. The shelf life may be shorter than some other products on the market – this is because we use natural ingredients and no artificial preservatives.
Yes, they are made from natural, plant-based starches – 100% water biodegradable, 100% biodegradable and 100% compostable.Making them easy to dispose of in an eco-friendly way.Biodegradable packing peanuts can be dissolved when exposed to moisture and warmth, they can be dissolved in your home and washed away down the sink, or can even be added to a compost bin.
Order and Shipping Questions
To place an order, simply browse our shop, select the supplements that match your goals, and click “Add to Basket”. Once you have added everything you need, click on the shopping cart icon and proceed to checkout. You will be guided through a secure form to enter your delivery address and payment details. After completing the payment, you will receive an automatic confirmation email with your order details and invoice.
Once your package is dispatched from our warehouse, you will automatically receive a shipping confirmation email containing a unique tracking number and a direct link to the courier’s portal. This allows you to monitor your delivery status in real-time. If you registered an account during checkout, you can also view your live tracking updates and previous order history at any time by logging into your personal dashboard.
We process and pack orders very quickly to ensure prompt delivery, which means the window for cancellations is limited. If you need to cancel or change your order, please contact our customer support team immediately with your order number. If your package has already been handed over to the courier, we will not be able to cancel it, but you can easily return the unopened items back to us for a full refund under our standard Returns Policy.
If you encounter an error code at checkout, it is usually related to temporary payment gateway updates, connection timeouts, or mismatched billing addresses. First, try refreshing the page, clearing your browser cache, or using an alternative web browser. If the issue persists, please take a quick screenshot of the error code and reach out to our support team, or try selecting a different payment method to complete your purchase smoothly.
We accept all major Credit/Debit cards (Visa, Mastercard, AMEX), Apple Pay, and Google Pay via secure, encrypted checkout.
Applying your discount code is simple! Once you have finished selecting your products and proceed to the Checkout page, you will see a dedicated field labeled “Discount Code” or “Promo Code” on the right side of the screen (or right before the payment section on mobile devices). Simply enter your code exactly as it appears and click “Apply”. The total balance of your order will automatically update to reflect your savings before you finalize the payment.