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Delivery, returns, samples, warranty and privacy — the details in one place
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Frequently asked questions
Pieces in stock ship in 3–5 weeks; made-to-order upholstery takes 6–8 weeks. Two days before delivery we text you to book a 2-hour window that suits you.
Yes, on orders over $999 within the contiguous US. Below that it’s a flat $149 — the same two-person team, assembly and packaging removal.
Yes. Live with any piece for up to 100 nights. If it isn’t right, we pick it up for free and refund the full price.
Not yet. We deliver to the contiguous 48 states; Alaska, Hawaii and Canada are on our list for 2027.
Choose up to 6 fabric or wood swatches on any product page. They ship the next business day and usually arrive in about 3 days.
Wipe with a dry or slightly damp cloth, keep pieces away from radiators and direct sun, and refresh the oil once a year with our care kit.
Shipping & white-glove delivery
Every piece of furniture is delivered by our own two-person team: carried to the room of your choice, assembled and checked, and the packaging taken away. Smaller items ship by UPS.
| What you order | Delivery time | Cost |
|---|---|---|
| Furniture in stock | 3–5 weeks | Free over $999, otherwise $149 |
| Made-to-order upholstery | 6–8 weeks | Free over $999, otherwise $149 |
| Lighting, textiles & decor | 3–5 business days (UPS) | Free over $99, otherwise $12 |
Two days before delivery we text you to book a 2-hour window. Need to reschedule? Reply to the message — it’s free up to 24 hours before.
Returns & 100-night trial
Live with your furniture for up to 100 nights. If it doesn’t feel right, returning it takes three steps:
Lighting, textiles and decor can be returned within 30 days, unused and in the original packaging. Final-sale items are marked on the product page.
Free samples
Not sure about a colour or a grain? See and touch it at home before you order.
- Up to 6 fabric and wood samples per order, free of charge
- Shipped the next business day, usually with you in about 3 days
- Samples are yours to keep — no need to send them back
10-year warranty
Every solid-wood frame is covered for 10 years against defects in materials and workmanship. Upholstery, cushions and mechanisms are covered for 2 years.
Covered
- Cracked or split frames and legs
- Loose joints and failing glue
- Faulty drawer runners and hinges
- Seams and stitching that come apart
Not covered
- Normal wear, scratches and patina
- Fading from direct sunlight
- Accidental damage, pets and spills
- Pieces used outdoors or commercially
Privacy policy
Last updated October 1, 2026
What we collect
Only what we need to deliver your order and support you: your name, contact details, delivery address and order history. Card payments are handled by our payment provider — we never see or store full card numbers.
Cookies
Essential cookies keep the store working. With your consent we also use analytics cookies to understand what helps you shop; you can change your choice any time from the cookie banner.
Your rights
You can ask us to access, correct or delete your data at any time. Write to privacy@woodmart.demo and we’ll reply within 30 days.