{"id":2011,"date":"2026-10-02T13:49:01","date_gmt":"2026-10-02T13:49:01","guid":{"rendered":"https:\/\/woodmart.xtemos.com\/decor-2\/faq\/"},"modified":"2026-10-30T15:02:45","modified_gmt":"2026-10-30T15:02:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/woodmart.xtemos.com\/decor-2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-wd-section wd-7c4b4874\">\n<div class=\"wp-block-wd-container wd-dir-col wd-align-is-lg-center wd-079f3fe2\">\t\t\t<div class=\"wd-el-breadcrumbs wd-cbd5b014 wd-align\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/woodmart.xtemos.com\/decor-2\/\">Home<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t<\/div>   \n\t\t\n\n\n<h1 class=\"wp-block-wd-title title wd-align wd-e22ccf50 wd-custom-width\">Frequently Asked Questions<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-fc0c3314 wd-custom-width\">Quick answers about orders, shipping, returns and caring for your decor. Can\u2019t find what you are looking for? Our team is always happy to help.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-cce7a7ad\">\n<div class=\"wp-block-wd-column wd-sticky-on-lg wd_sticky_offset_120 wd-e476fc6f wd-align-s-start\">\n<div class=\"wp-block-wd-infobox wd-hover-parent wd-icon-top wd-49ef00eb\">\n<div class=\"wp-block-wd-icon wd-with-text wd-94d96a78\"><span class=\"wd-text-icon\">01<\/span><\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-59a1d712\">\n<h3 class=\"wp-block-wd-title title wd-89068454\">Orders &#038; Payments<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-67bb5121\">Everything about placing, changing and paying for your order.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-35d03d14\">\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-plus wd-opener-pos-end wd-19244187\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-1c1c040a\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How do I place an order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d6098b1e\">Add your favourite pieces to the cart, go to checkout and enter your delivery details. You will receive a confirmation email as soon as your order is placed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-ca49efe0\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Which payment methods do you accept?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-b005e948\">We accept major credit and debit cards and secure online payment services. All payments are processed over an encrypted connection.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-6771c0b2\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is my payment information secure?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-151d8177\">Yes. Payments are handled by our secure payment partners and we never store your full card details.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-afbbc687\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Can I change or cancel my order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-5402f4ea\">Contact us as soon as possible after ordering. If your order has not been dispatched yet, we will gladly update or cancel it for you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-dbbeb010\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you offer gift wrapping?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-911b034e\">Yes. Select the gift option at checkout and we will wrap your order in eco-friendly paper and add a handwritten note.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-e8cbd174\">\n<div class=\"wp-block-wd-column wd-sticky-on-lg wd_sticky_offset_120 wd-cacb877f wd-align-s-start\">\n<div class=\"wp-block-wd-infobox wd-hover-parent wd-icon-top wd-2f729de8\">\n<div class=\"wp-block-wd-icon wd-with-text wd-626e034c\"><span class=\"wd-text-icon\">02<\/span><\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-cc8adef4\">\n<h3 class=\"wp-block-wd-title title wd-dc3b6000\">Shipping &#038; Delivery<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-923e129a\">Delivery times, costs and what to do if something goes wrong.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-0d36a39d\">\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-plus wd-opener-pos-end wd-195b37ff\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-325b8783\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How long does delivery take?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-456885d0\">Most orders are dispatched within 1\u20132 business days. Delivery usually takes 3\u20137 business days depending on your location.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-301472c4\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How much does shipping cost?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-17c2cbbe\">Local shipping is free on your first order. For other orders the cost is calculated at checkout based on weight and destination.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-305090a4\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you ship internationally?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-e349e547\">Yes, we deliver to over 30 countries. Shipping costs and delivery times are calculated at checkout based on your location.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f4bb91b7\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How can I track my order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-b7d0740e\">As soon as your parcel is dispatched, we email you a tracking link so you can follow it all the way to your door.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-04d8fdf2\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What if my parcel arrives damaged?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-977ed495\">Please send us a photo within 7 days of delivery. We will arrange a free replacement or a full refund.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-3d1f48fc\">\n<div class=\"wp-block-wd-column wd-sticky-on-lg wd_sticky_offset_120 wd-4d236b4a wd-align-s-start\">\n<div class=\"wp-block-wd-infobox wd-hover-parent wd-icon-top wd-29b5e0d8\">\n<div class=\"wp-block-wd-icon wd-with-text wd-e68a8a2b\"><span class=\"wd-text-icon\">03<\/span><\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-999b6adf\">\n<h3 class=\"wp-block-wd-title title wd-f0f4e441\">Returns &#038; Refunds<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ed49482c\">Changed your mind? Here is how returns and refunds work.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-c867ef37\">\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-plus wd-opener-pos-end wd-83186c33\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-a15b1b23\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Can I return an item if I don\u2019t like it?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-46094680\">Of course. Unused items in their original packaging can be returned within 30 days of delivery for a full refund.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-4745807c\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How do I start a return?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-ee0a5ebd\">Email us your order number and the items you would like to return. We will send you the return instructions within one business day.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-5e441d40\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>When will I receive my refund?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-7844f3df\">Once we receive and inspect your return, your refund is issued to the original payment method. Your bank may need a few extra days to post it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-b74b33e9\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Can I exchange an item?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-9fa03b00\">Yes. Tell us which item you would like instead and we will send it out as soon as your original piece reaches us.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-cad891d8\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Who pays for return shipping?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-13fdc981\">Return shipping is paid by the customer, unless the item arrived damaged or defective. In that case we cover the cost.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-498b64a9\">\n<div class=\"wp-block-wd-column wd-sticky-on-lg wd_sticky_offset_120 wd-024a0873 wd-align-s-start\">\n<div class=\"wp-block-wd-infobox wd-hover-parent wd-icon-top wd-a0658881\">\n<div class=\"wp-block-wd-icon wd-with-text wd-c296a5a5\"><span class=\"wd-text-icon\">04<\/span><\/div>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-2bc16b54\">\n<h3 class=\"wp-block-wd-title title wd-136cca33\">Products &#038; Care<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8fed2207\">Materials, care tips and staying up to date with new arrivals.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-1fb55c08\">\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-plus wd-opener-pos-end wd-cade3c77\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-bd93ec42\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What types of products do you offer?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-b7c5f81e\">We offer a curated range of modern home decor: wall art, lighting, textiles, tableware and decorative accents designed to refresh any room.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-121cf057\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How do I care for my decor pieces?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-aea4c142\">Wipe most items with a soft, dry or slightly damp cloth. Textiles should be washed according to the care label that comes with each product.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-e86c2e07\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Are your products eco-friendly?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-cee21fa9\">Many of our pieces are made from natural, recycled or responsibly sourced materials, and we use plastic-free packaging wherever possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-ed59ab5b\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you restock sold-out items?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-efbaee07\">Popular pieces are restocked regularly. Leave your email on the product page and we will let you know when it is back.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-44e8834b\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>How can I stay updated on new arrivals and promotions?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-5e9b4791\">Subscribe to our newsletter at the bottom of the page to get product updates, styling tips and exclusive offers first.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-e765a667\">\n<div class=\"wp-block-wd-column wd-085f9d0f\">\n<h2 class=\"wp-block-wd-title title wd-1fde6bba\">Still have questions?<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b50aa2bd\">We usually reply within one business day.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-0721a0d1\">\n<div class=\"wp-block-wd-row wd-f3ea26b6\">\n<div class=\"wp-block-wd-column wd-9fc93400\">\n<div class=\"wp-block-wd-infobox wd-hover-parent wd-icon-top wd-0ef54e01\">\n<div class=\"wp-block-wd-icon wd-d47b2788\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" width=\"32\" height=\"32\" aria-hidden=\"true\"><path d=\"M15.0091 18.0052C15.3955 17.9285 15.7962 17.969 16.1602 18.1198C16.5241 18.2706 16.8358 18.5253 17.0547 18.8529C17.2735 19.1804 17.3906 19.5658 17.3906 19.9596C17.3905 20.2214 17.3385 20.4809 17.2383 20.7227C17.138 20.9645 16.9912 21.1848 16.806 21.3698C16.6208 21.5547 16.4007 21.7008 16.1588 21.8008C15.9169 21.9008 15.6576 21.952 15.3958 21.9518C15.0018 21.9515 14.6165 21.835 14.2891 21.6159C13.9617 21.3967 13.7065 21.0854 13.556 20.7214C13.4055 20.3573 13.367 19.9567 13.444 19.5703C13.5211 19.184 13.7109 18.8292 13.9896 18.5508C14.2682 18.2724 14.6228 18.082 15.0091 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