{"id":46,"date":"2026-06-18T09:04:33","date_gmt":"2026-06-18T09:04:33","guid":{"rendered":"https:\/\/woodmart.xtemos.com\/books-2\/?page_id=46"},"modified":"2026-06-23T07:09:54","modified_gmt":"2026-06-23T07:09:54","slug":"returns","status":"publish","type":"page","link":"https:\/\/woodmart.xtemos.com\/books-2\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\n<div class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-center wd-48b04430\">\t\t<div\n\t\t\t\tclass=\"wd-el-page-heading reset-last-child wd-d949120c\">\n\t\t\t<h2 class=\"entry-title title\">\n\t\t\tReturns\t\t\t<\/h2>\n\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"wd-el-breadcrumbs wd-b4c1e2c2\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/\">Home<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t<\/div>   \n\t\t<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-90d16613\">\n<div class=\"wp-block-wd-column wd-sticky-on-lg wd-sticky-on-md-sm wd_sticky_offset_80 wd-18972efb\">\n\t\t\t<div id=\"wd-\" class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper wd-b2e0bbdb\">\n\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-pages-menu-books-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-s wd-add-pd\"><li id=\"menu-item-638\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-638 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About us<\/span><\/a><\/li>\n<li id=\"menu-item-637\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-637 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact us<\/span><\/a><\/li>\n<li id=\"menu-item-636\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-636 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/bookstore-location\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Bookstore location<\/span><\/a><\/li>\n<li id=\"menu-item-635\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-635 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/orders-shipping\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Orders &amp; Shipping<\/span><\/a><\/li>\n<li id=\"menu-item-634\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-634 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/payment\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment<\/span><\/a><\/li>\n<li id=\"menu-item-633\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-633 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/woodmart.xtemos.com\/books-2\/returns\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Returns<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-24da1447\">\n<h2 class=\"wp-block-wd-title title wd-1bc8bbd3\">Our Return Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8c527a12\">Your satisfaction is our top priority! If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return policy. You can return any eligible items within 30 days from the date of delivery. Whether you prefer a full refund or an exchange, we are here to ensure that you have a positive shopping experience.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f531ff3d\">Eligibility for Returns<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-ca9a8e7a\">\n<li class=\"wp-block-wd-list-item wd-3fd2cf1d\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Items must be in their original, unused, and resalable condition.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-5cf640d8\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Books must have no visible signs of wear, torn pages, bent covers, or markings.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-0b641e71\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Items must be returned with all original packaging and accessories (if applicable).<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-5e5b9740\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Please note: Digital products (eBooks, audiobooks) are generally non-refundable once downloaded or accessed.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-be4a17e8\">How to Initiate a Return<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-ordered wd-style-default wd-d0256872\">\n<li class=\"wp-block-wd-list-item wd-6605c68c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Contact Us:<\/strong> Please email our Customer Service team at <a href=\"mailto:xtemos.studio@mail.com\">xtemos.studio@mail.com<\/a> or call us at <a href=\"tel:6864921040\">686 492 1040<\/a> to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-86fa23de\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Package Your Item(s):<\/strong> Securely package the item(s) you wish to return, including a copy of your original packing slip or order confirmation. Clearly write your RMA number on the outside of the package.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-b5bf7a51\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Ship Your Return:<\/strong> Send your package to the return address provided by our Customer Service team. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-14eac570\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Return Shipping Costs:<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-616006e8\">\n<li class=\"wp-block-wd-list-item wd-417c6550\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">If the return is due to our error (e.g., wrong item, damaged item), we will provide a prepaid return label.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-3b1c6b6c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-4dc2f12c\">Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered-2 wd-4b75e5f4\">\n<li class=\"wp-block-wd-list-item wd-f165c8b3\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-fe2ea056\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Approved refunds will be processed within 5-7 business days to your original payment method.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-c490c71b\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Please note that it may take additional time for your bank or credit card company to post the refund to your account.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c40ae1bf\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9faabf82\">If you would like to exchange an item, please indicate this when requesting your RMA number. We will process your exchange once the original item is received and inspected.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0cc7b828\">Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f3f709cf\">If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery) with your order number and photos of the item. We will arrange for a replacement or full refund and cover all associated shipping costs.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":328859,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - Books 2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woodmart.xtemos.com\/books-2\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - 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